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Bad Online Shopping Experience – Groupon Malaysia

As you can see, I purchased this on 12th August 2012.

On 19/9/2012, I sent an email to groupon support with the following contents

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and i understand that the item will be deliver on 10/9/2012.
however, I havent received my item, i just wondering whether they have send out the item? or they didnt received my redemption form? or just forget about my purchase.
I feel frustrated in groupon shopping experience.

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And they replied on the next day. (quite efficiency)

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Daniel D, Sep 20 10:50 am (MYT):

Hi YK,

Thank you for your email and sorry to learn that our redemption procedures disappoint you.

I have checked your account and it looks like you have successfully redeemed for this voucher. In other words, your delivery details have been recorded successfully.

No worries, as stated on the deal page the deliveries began Sep 10, 2012, and you will receive your product(s) within 14 working days (exclusive of Saturday, Sunday and Public Holidays). Your order is currently undergoing delivery process. You may expect your product by next week.

Hope this clarifies your concern.

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A month later, I still haven’t received my item, therefore, I sent them another email to remind them, and they replied me on the same day.

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Swee, Oct 08 06:04 pm (MYT):

Hi Low,

Thanks for writing in. =)

Upon receiving your email, i’ve check through the redemption form and it shows that you have done the redemption successfully so not to worry.

For this item of yours, i’ve already check with the merchant and the merchant informed us that there will a delay in terms of delivery as the merchant is running out of stock and is in the midst of restocking the item. Should stock run out, restocking takes up to 21 working days and customer will be expecting to receive the item by the end of this month.

If you need further assistance, please do not hesitate to write to me and I will be more than happy to assist you. Cheers. =)

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At last, i sent this to them.

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Hi Swee,

On 20th September, I was informed by Daniel that the item I ordered and have paid for will be delivered on the following week (24-29 September). In view of that, I informed my mum to be at home to receive the dispatch. Unfortunately, despite 6 days of waiting, I have again been disappointed and now only do you inform me that the item needs to re-stock. This is truly unacceptable to me or to any of your customers.

You should have checked stock earlier, and if at any time you know the item is running low in supply and needs to be restock, it is your duty to inform your customers the actual day delivery begins which in this case, was on 10th September 2012. If you had done that it would have been acceptable as it would be already written in the terms and conditions.

All this while, I was patiently waiting but there was no notification, no email nor call from the merchant or Groupon to explain the late delivery. I was in the dark whether the parcel was lost, delivered but not received due to no one at home or simply stolen by aliens. All I could do was to wait, wait and wait! Please be informed that my patience has reached its limit.

What I cannot accept is the excuse that you need 21 days to restock. How is it that the merchant only knows that he has run out of stock 26 days after a customer has successfully undergone the redemption process?

I wonder if the re-stocking + Shipping need to take up to 21 days + 14 days (+ 4 days weekend) + 18 days (from the date of closing of the item to the date of delivery).

An this online deal takes up to 60 days for delivery of the product, it would be the longest online shopping experience that I have ever experienced, a much longer time than the process of purchasing my car. For you information I have:

purchased items from Apple – 4 days delivery

purchased from Amazon via normal post – 21 days delivery

BUT an order from Groupon Malaysia takes 60 Days (or More). Now I have a really POOR opinion of your services.

In view of that, I will advise ALL my friends NOT TO BUY any item from Groupon Malaysia due to my bad experiences and its poor services and I will also post my dissatisfaction on my blog, social network, and any other forum which I participate in. Just for your information, my blog has at least 1500 visitors daily from all walks of life and the number is increasing every day.

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this is their replied

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Swee, Oct 11 05:30 pm (MYT):

Hi Low,

Thanks for your reply.

I am sincerely sorry this deal turned out to be such a bad experience for you. Rest assured I have escalated this matter to all involved parties to make sure it is addressed accordingly. We thank you for your honest feedback as this helps us to improve ourselves and also your experience while preventing this from happening again in the future.

I’m surprise with your feedback as well as from our understanding, the merchant have informed us that they did informed the customer but it seems like now it’s either you did not receive the mails or the merchant is not telling the truth but either way i will inform this to our management as well.

The time frame that the merchant have included for restocking is long is because they will need to wait for the goods to send to malaysia and when the item comes in bulk, definitely it will have to goes through custom and they tried to include an estimated time of how long will the cargo be stuck in there as well.

Your purchased from other online store is faster due to the quantity of the item is small and it’s shipped directly to you. Hence the delay of course will not be as long as the one for merchant who need to order in bulk.

I understand your frustration toward this matter and we also humbly seek for your understanding from the merchant end as well. If you do not wish to wait for the item, please let me know so that i can check with our account manager whether there will be a refund possible being done from our end as well as you have mentioned that your patience have reached its limit and i totally understand how you feel.

Should you need any further assistance, please do let us know!

罢看星洲日报 – 反思

前几天,朋友拿了星洲日报于我,提议我杯葛这报纸。原因是它容许Lynas登广告在其报上。

我当场婉拒了这提议,只因我认为Lynas在报章上买版位,向人民解释稀土的利害并无不妥。在民主的社会里,理当双方都可以自由表达自己的想法,然后由人民去思考,衡量。

Lynas 向民众讲述了稀土的利害,环保人士也就自己的数据向人民解释了其稀土的弊多于利。接下来,就由大家自己判断。

事情并无对或错,只有大多数与小数人支持和反对的分别。

Malaysiaboleh Pays Tribute to Steve Jobs

Steve Jobs 1955 – 2011

The Greatest Tech Entrepreneur

“你的时间有限,所以不要为别人而活。不要被教条所限,不要活在别人的观念里。不要让别人的意见左右自己内心的声音。最重要的是,勇敢的去追随自己的心灵和直觉,只有自己的心灵和直觉才知道你自己的真实想法,其他一切都是次要。” ——史蒂夫·乔布斯

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary – Steve Paul Jobs (1955-2011)

The Worst Catering 好友自助餐

最差劲的自助餐 – 好友自助餐

我在9月10日向好友自助餐订购了100人的自助餐。每位RM18.80。

我是在中国报的分类广告看到这广告的,然后打了个电话,向负责人订购了每位RM18.80的自助餐服务。当时,负责人说将会提供3位工作人员。1位负责烧烤沙爹,一位负责杂雪,一位负责清理桌面,还有500支沙爹和赠送2个棚。

九月八日,负责搭棚的工作人员前来我老家搭棚。工作人员的工作态度,无法恭维。做事粗心,还把我邻居的门灯给打破了。还好,那位工作人员愿意负责,向我邻居道歉并买了个新的赔还。

但是,以上都不是重点,重点在于棚的帆布是脏兮兮的。然后用很多的黏纸,黏着破洞。17件桌布也是全都有破洞,完全找不到一件是可以给宾客看的。我向搭棚的负责人投诉,他说每个棚他才收费RM150, 所以是这样的。再加上这星期是黄道吉日,太多生意了。所以没多的可以替换。

最后,我选择妥协。

9月10日当天,负责自助餐的伙计,迟至傍晚6.30才到我老家。我向他们投诉,他们辩说一辆罗里负责3个地方,在加上堵车,所以迟了。我就吩咐好友自助餐的印尼籍服务员赶快准备,因为我的客人将在7时到来。印尼籍服务员脸黑黑。。 我赶快进房拿了红包,发给他们。。 他们的工作态度才略有改善。最后,接近7.30才准备好。

当他们端出所有食物后,我发现大部分货不对办。之前说好的烧烤沙爹,没有在当场烧,而是拿已烧好但是已经冷的放在桌子,而且数目不足200支。

1) 我叫工作人员收起的名卡。                      2)发出臭味且残旧的椅子。

3) 我没办法在100张椅子中找出 ‘可以出场面的椅子’

5) 摆在桌面上和箱子里的,总数不超过200支的Satay。然而他们说会有500支。

破烂不堪的棚布。

之前说好的杂雪,也是准备好的。把磨好的杂雪放在‘雪箱’。炸鸡也是一小包而已。

我非常地不满,甚至愤怒。好友自助餐的服务态度,完全没法让人接受。甚至有欺骗顾客之嫌。

我当天接洽了好友自助餐的负责人,负责人说因为当天太多顾客,所以没办法当场烧烤satay, 至于satay只有200支左右,他则辩称说烧烤satay的乱乱来。而杂雪呢,则因为磨雪机器当天故障,所以才‘有备而来’。然而食物不够的问题,他说100人的食物是这标准。

好友自助餐的不专业,待客态度,含有欺骗顾客的商业手段,让我的‘单身夜’留下遗憾,也让我在宾客面前失尽颜面。这将让我毕生难忘。

有鉴于此,我将把我的投诉信函,寄往星洲日报,中国报和贸消部投诉组。以让更多的人不会再成为下一个受害者。

Best Collection of Mini Games 2011 Part 1

here are thousands of Flash games out there and it’s hard to come up with an original idea. Not every game is going to spawn an entirely new genre, but you can still have a successful game even if it is a remake. There are few tips you need to keep in minds when you are building your own game:

  • Naming – A great naming of game, is essential for separating yourself from others.
  • Uniqueness – Your game must posses some features that others don’t have.
  • Graphics – Your game must have a very good quality of graphic. Keep it simple and clean.
  • Difficulty – Your game must not be too easy or too difficult for your target gamer.
  • Music and Sound Effects – A great combination of music and sound effects can be used to enhance your game value.
  • Distribution – This is the final step getting your game out there. Promote your game and look for a online publisher to publish and distribute your game such as onlybestgame.com

Within this article, we are going to show you a collection of best collection of mini games 2011 that picked by our editor and you will notice that most of the game below posses two or more values that we have mentioned above.